Returns / Exchanges
Our returns/exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you store credit or an exchange.
To be eligible for a full return, your item must be unused and in the same condition that you received it. I.e. It must be in original packaging, stickers, tags etc attached and the product must have no signs of damage for resale. Our team will assess the item(s) as they arrive back to our warehouse and proceed accordingly.
Several types of goods are exempt from being returned. These items include:
- Gift cards
- Coffee, Syrups or Drinking Chocolates
- Clearance items
To complete your return, we ask you to send us a message via our contact form, stating the reason. We will then review your request and be in contact with you.
If the product you have purchased is faulty and the warranty is still current, we ask if you can send us an email with images/ videos outlining the issue where we will then advise next steps to get this resolved for you. If the product get accepted under warranty, you will be provided with a replacement product or store credit. Please email us at info@thecoffeecollective.co.nz
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a store credit, this will only extend to the goods and not the original freight charge.
Should you decide to exchange an original item, you will be charged freight for the newly exchanged item.